A Little IT Help
October 09, 2007
PTI Group Inc., www.ptigroup.com, Edmonton, Alta., offers logistic services for oil companies and others that operate in remote locations. The company’s services include the construction of housing and hotels in the locations where these companies perform their business.
As the company has grown, so have its IT (information technology) assets. Mirek Lewita, senior system analyst, PTI Group, says three years ago the company began looking for solutions to meet its inventory tracking needs. It found a good fit in Alloy Software Inc., www.alloy-software.com, Nutley, N.J.
Alloy Network Inventory is a network inventory solution that provides accurate and up-to-date information from every computer on a network. PTI Group also employs Alloy Navigator 5, an IT service management solution offering help desk ticketing, incident and problem management, knowledge management, task and workflow management, and service level management.
Speaking of the inventory control features, Lewita says, “It shows you such detailed information: hardware changes, information about what happened to the system, drive overloads. Even if somebody grabs a computer from one location to another, we know that automatically with the next logon. It’s pretty much a realtime information database that changes by itself and keeps you up to date.”
On the help desk side, Lewita says even with more than 20 technicians in the company, it is easy to figure out what went wrong if someone changes the configurations on a server. “(The help desk) is actually becoming a backbone for managing the infrastructure of the networks. It is a great tool and we use it on a daily basis.”
Lewita says PTI Group uses the majority of the solutions’ features, with the exception of Navigator’s Web-based interface for the help desk, which Lewita says the company is considering bringing online.