Customer Service
August 14, 2006
The relationship between a builder and a buyer won’t necessarily end when keys are handed over. Warranty work and other follow-ups may be in order.
Anderson Homes, www.anderson-homes.com, Lodi, Calif., began using the service management solution from Corrigo Inc., www.corrigo.com, Alpharetta, Ga., at the beginning of 2006.
Kelli Rader, customer service coordinator, for Anderson Homes says the system is used in the company’s customer service department at each of its three offices in California. Rader says she does most of the data entry for the company, but because the Corrigo system is Web-based, the customer service managers in the other offices are also able to makes notes on a work order or a file and have everything updated in realtime.
Besides interoffice communication, Corrigo is helping Anderson Homes better service its customers. “It has helped us be efficient and more timely,” says Rader. “Homeowners actually have the ability to logon to a homeowner portal, which allows them to make requests online so we can see them right away, instead of mailing or faxing (the request).”
Looking to the future Rader sees the possibility of making the system mobile.
“We currently are on Nextel phones and we have see the program on BlackBerry. The possibility of having it out in the field with the guys at all time is something we’re looking into. There’s lots of possibility,” says Rader.